Linux Agent
Expanding the management reach to various operating systems and devices is an objective of every release. This release now provides native support for various Linux environments.
The new Linux Agent will provide support for the following functions:
Audit
Support for the Baseline, Latest and System audits.
Agent Procedures
Remote Control
The initial release of the Linux agent provides for the Remote Control function utilizing VNC. Subsequent releases will provide Live Connect support and direct command shell access. FTP is also supported.
Reset Password
LAN Watch
LAN Watch is supported from a machine with the Linux Agent installed. The ability to install an agent from the LAN Watch machine is supported. A Linux machine must be used as the discovery agent to install an agent on another Linux machine using Install Agents.
Site Customization
The Linux Agent Icons are included for customization within this function. Supported Environments include:
- SuSE Linux Enterprise
10 and 11
- RedHat Enterprise Linux
5.4/5.5
- Ubuntu 8.04-10.04
- OpenSuSE 11 (6)
Mac Agent Enhancements
The Mac OS X has been gaining share at the desktop across all industry segments. This version of Kaseya 2 provides increased management capabilities for OS X with the following new functions and enhancements within the Mac Agent:
- Deployment - Easier installation and deployment of the Mac agent; including installation from LAN Watch and Network Discovery.
- Inventory - Collection of installed software and system information.
- Monitoring - Support for SNMP monitoring of processes and system performance.
Kaseya Free and IT Toolkit will benefit from the Mac related enhancements for remote control purposes inside Live Connect.
Time Tracking
A long-standing request has been the ability to enter and track time in the Service Desk module for billing and tracking purposes. Kaseya version 6.1 includes a new Time Tracking module to capture time from multiple entry points including an open Service Desk ticket, session timer and a grid-based entry window.
Time can be entered for a wide variety of billable and non- billable tasks including administrative, work orders and service requests. In addition, a new Session Timer option from the Kaseya VSA Portal provides up to 9 concurrent timers to be running concurrently for a specific task being worked on.
Time-Sheet Entry
An easy to use grid-entry window captures time across an established time period for any administrative task, work order or ticket.
- Billable/non-billable entries
- User Definable tasks
- Note capture
- Includes Session Timer’s
Session Timer
Provides users a simple option to start and stop up to 9 concurrent timers as long as the user is logged in to the Kaseya VSA portal. Time recorded by a timer is automatically added to a time-sheet, which in turn can be applied to an administrative task, work order or Service Desk ticket.
- Assign color to each timer
- Assign default task or override
- Automatically added to Time-sheet for approval and billing
Time Periods
Administrators have the flexibility to choose from 4 different scheduling options for staff members to track time against including weekly, bi-weekly, monthly and semi-monthly.
Approval Patterns
Approval hierarchy can be defined at one or two levels with the option for no approval. Managers will have the ability to approve or reject time before time entries become available for billing.
Resource Types
An unlimited amount of resource types can be defined and assigned to staff for billing and cost tracking. Administrators can define standard cost, billing rate and sales tax rate for the given type.
To use time tracking simply click on the icon at the top of the screen to begin the timer.
Tip: To save tracked time don't forget to apply your time to see it appear in your time sheet.
Time-Sheet Summary
Time-sheet managers have the ability to view and drill-into rolled up time across any open or closed time period to provide a snapshot of activity. Separate time buckets are provided for pending, submitted, approved and voided time entries.
